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PRIMAVERAIT

// FAQ

Straight answers.

If your question isn't here, ask us. We reply during business hours, Mon–Sat 8 AM–7 PM ET.

Working with us

Do you do on-site work?

Yes, anywhere in Monmouth and Ocean County. On-site visits and hands-on work are scheduled outside your working hours, so your team is never interrupted. Most work is done remotely, which keeps costs down.

Can I reach you during the day?

Yes. Call, text or email Monday through Saturday, 8 AM–7 PM ET. What happens after hours is the disruptive stuff: updates, migrations, network changes and on-site visits are scheduled while you are closed, so your workday is never interrupted.

What if I have an emergency during the day?

Call or text. Urgent issues are triaged and worked remotely right away during business hours, which solves most problems. If something needs hands-on or on-site work, we schedule it at the least disruptive time, usually that evening.

Do I need a long contract?

Monthly plans have a 3-month initial term, then go month-to-month with 30 days’ notice. Projects like email setup are a fixed price with no ongoing commitment.

Who pays for Google Workspace licenses?

You do, directly to Google, at their list price, on your own card. We administer it. You own every account and every admin password, and we hand everything back if you ever leave.

Pricing & billing

Are your prices really fixed?

Setup packages and plans are flat prices. Your final quote comes after a free check-up, in writing, before any work starts. Scope changes are quoted in writing first.

How do I pay?

Projects: 50% deposit, balance at completion, Net 15 invoices. Monthly plans are billed in advance by ACH or card.

Do your prices include sales tax?

Prices are before NJ sales tax where applicable.

What does the hourly rate cover?

$125/hr remote (30-minute minimum, then 15-minute increments) and $150/hr on-site after hours in Monmouth and Ocean County. Urgent same-night work is 1.5×. A prepaid 10-hour block is $1,100.

Security & data

Who owns our accounts?

You do. Every account and admin credential belongs to you. We use delegated admin access and hand everything back at offboarding.

Do you include security in every setup?

Yes. 2-Step Verification, DMARC and backup basics are part of every setup and plan, not an upsell.

// Let's talk

Stop being your own IT department.

Tell us what's going on. You'll get a straight answer and a flat price, not a sales pitch.

We reply during business hours, Mon–Sat 8 AM–7 PM ET. Privacy